Glyn McKenna and Team Nock Deighton supporting their Local Community 31 Mar 2020
As a business, estate agency Nock Deighton had a lot more people go into self-isolation before the “soft lockdown” than they would have expected. As a result, it has been a battle to keep servicing their clients appropriately in a busy market whilst ensuring they also make a difference in their communities.
Shopping for high risk residents
Glyn McKenna, Nock Deighton’s Head of Land of New Homes and Regional Ambassador of Agents Giving comments:
“We have had colleagues collecting prescriptions for locals who are deemed to be more vulnerable and we have distributed forms within our communities which make it easy to ask us for help, we have been completing shopping trips for the higher risk residents in our communities”.
Helping to move clients in need
They have had a number of clients stuck in a position where they have been contractually obliged to move home in the last couple of weeks but removal companies have pulled out on them. There has been no consistency in their area with removals with some working as normal, some stopped completely refusing to refund and some just moving people who have paid which has made the job of our sales progression team near impossible. This is because some of the chains have had removals refusing to move at the bottom but more than willing to move the people at the top. As a result, they have been mucking in to help their clients pack and load vans.
Handling unprecedented events
Glyn quotes “with events being so unprecedented, it has been very difficult to strike the right balance between continuing to work but doing it safely and responsibly. This same balance has been difficult to find with helping our communities. We consider ourselves to be doing a decent job of this so far, but there is always more that we can do.